Frequently asked questions

PrépaCivile is currently available on Android (version 7.0 or more).
An iOS version is being considered, with no date of availability confirmed at this time.

Yes, totality and without exception. No preparedness, security or emergency features are reserved for a fee-paying level. See Section 5 to understand how PrépaCivile funds its development despite the free offer.

From 13 years. A young 12 years can be used with an adult (parent or guardian) who creates and supervises his/her cell. Adults remain responsible for the accounts of the youngest.

The official application page indicates the status of the download. On this version of the site, the Android download is disabled. No Google Play or iOS availability date is announced. Do not install a file from an unauthorized source.

No. The application works with a anonymous profile on installation.
If you want to keep your data in case of device change, you can secure your anonymous profile with an email address, directly from the app's home.

Each group (family, collective, school, scout group...) has a Family code unique.
This code allows members to connect together to:

• follow their position,
• sharing alerts,
• managing a common family plan.

Yes, you must know the Family code, then your application must be approved by the administrator of this family before you have access to it — for the safety of all.

Yes. You can be part of several cells (family, neighbours, team) and move from one to the other. Each has its own gathering points, plan and co-pilot incident.

The application is structured into three parts:

• PREVENTION : skills quiz, family plan, local risks, self-assessment
• ACTION : trigger an alert, GPS follow-up of members (with consent), intervention kit, crisis log, intervention protocols
• RETAILING : review, checklists, insurance monitoring, damage gallery, return to normal

Yes, several modules work offline, including:

• Plans and records
• Crisis log
• List of members (last known position)
• Competencies (quiz and score)

Offline cards are temporarily disabled.

Yes. In the crisis log and some modules (trash, assembly, damage gallery), you can add:

• 📸 photos
• Your GPS position

Yes. We use Firebase (Google) to host your data.
They are protected by:

• a unique identifier (UID)
• strict rules of access by family
• membership upon approval (knowing a family code is not enough to access it)

Never. Your data is not resold or shared for commercial purposes.
See our privacy policy.

At any time, directly in the application, since Personal Profile → Delete My Account and Data. You can also write to us at team@prepacivile.com.

Only if you explicitly consent. Default disabled ; you are offered it at the first launch, and you can activate or disable it at any time in Personal profile → Usage statistics. These statistics never contain your name, your precise position, the content of your alerts or your crisis log. privacy policy for full details.

PrépaCivile will always be free for citizens: no preparation or security function will ever be placed behind a subscription. To cover its infrastructure and development costs, PrépaCivile will be able to rely on the support of partners and organisations sharing its mission, discreetly displayed and always clearly identified as such. No targeted advertising is used. None of these agreements will affect access to the functionality of the application or the confidentiality of your operational data.

• Restart your device
• Check that you have allowed permissions (GPS, notifications)
• Make sure the app is up-to-date
  If the problem persists: team@prepacivile.com

If you were in anonymous mode without having secured your profile by email, your data is unique to this device and cannot be recovered.
If you had secured your profile with an email address, simply reconnect with it on your new device to find your data.

Write to us at: team@prepacivile.com
We read each message and respond within 48 hours.

Yes! Write to us team@prepacivile.com

Absolutely. See our page. Press & Media or contact team@prepacivile.com