This website page is available in English. The mobile app interface is currently in French.
Information and support
App support
Practical answers to use PrépaCivile and report a problem.
Updated on 1 November 2026.
In this page
Do you have a question, a problem or a suggestion?
Our team is here to accompany you.
Technical problems
Do you encounter a bug, error or blockage in the application?
Before contacting us:
- Check that you are using the latest version of the application
- Restart your phone
- See Frequently Asked Questions (FAQ)
If the problem persists, write to us at team@prepacivile.com indicating:
- The model of your device (e.g.: Samsung A14)
- The Android version
- A description of the problem
- Screenshot if possible
FAQ Frequently Asked Questions
Q: Can I transfer my data to a new device?
A: Yes, if you have secured your account with an email address (Personal Profile → "Secure My Account"). Otherwise, the data related to your anonymous profile remains unique to this device and cannot be transferred.
Q: Does the application work without the Internet?
A: Yes, in part. You can view plans, saved alerts, crisis log and your offline skills. Offline maps are a feature to come, not yet available.
Q: How to join a cell already created?
A: Just have the code shared by the cell administrator, then wait for approval in the application. You can be part of several cells.
The reception depends on authorizations, network, Android system and energy saving settings. Check the notification and location permissions useful to the selected functions. No setting guarantees the immediate receipt of each alert.
User Guides
We invite you to consult:
Security and confidentiality
For any questions about the protection of your data, consult our
📄 Privacy Policy
Community/Partner Support
Are you an MRC, municipality or organization?
Contact our team dedicated to institutional support:
📧 team@prepacivile.com
Emergencies
The assistance e-mail is not an emergency service and is not monitored continuously. In immediate danger, call the local emergency number.
Attention: PrépaCivile is not an official public alert system.
In case of immediate danger, dial the 911 or follow the guidelines of Public Safety in your area.
Need some help now?
Write to us: team@prepacivile.com
We will reply to you within a period of 24 to 48 working hours.